Privacy Policy

Overview

Coal Creek Guitars ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when you visit our website.

Information We Collect

We collect information in a few ways:

• Information you provide: If you email or call us, we collect the information you choose to share, such as your name, email address, phone number, and any details about your inquiry.
• Usage data: We use analytics tools (such as Google Analytics) that collect information about how you use the site, including pages viewed, links clicked, browser type, device type, and approximate location (based on IP address).
• Cookies and similar technologies: Our site uses cookies and similar technologies to enable analytics and improve the site experience.

How We Use Information

• To respond to questions and provide customer support.
• To improve site content, tools, and usability.
• To understand how visitors use our site so we can make it better.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the site or analyze usage (e.g., analytics providers).
• Platforms you choose to use such as Reverb.com if you contact or transact with us there.
• Legal or safety reasons if required to comply with law or protect our rights.

Cookies & Analytics

We use cookies and analytics tools to understand site traffic and usage patterns. You can disable cookies through your browser settings, but some parts of the site may not function as intended.

Data Retention

We retain personal information only as long as necessary to respond to inquiries, provide services, or comply with legal obligations.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information. You can also opt out of analytics cookies by adjusting your browser settings or using available opt-out tools.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

Children's Privacy

Our site is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.